EFEKTIVITAS KINERJA PELAYANAN ROOM ATTENDANT DALAM MEMBERSIHKAN KAMAR PADA FAVE HOTEL BANJARMASIN

Authors

  • Teddy Rosadi Akademi Pariwisata Nasional Banjarmasin
  • Ahmad Hafizh Fadhillah Akademi Pariwisata Nasional Banjarmasin

DOI:

https://doi.org/10.1234/jsp.v3i2.80

Keywords:

EFEKTIVITAS KINERJA PELAYANAN , ROOM ATTENDANT , FAVE HOTEL BANJARMASIN

Abstract

The Effectiveness of Room Attendant Service Performance in Cleaning Rooms at Fave Hotel Banjarmasin, Teddy Rosadi and Ardiansyah as Advisor I and Advisor II. The problem examined in writing this Final Paper is the effectiveness of the ideal performance of Room Attendant services. The object of this study is the service provided by the Room Attendant in order to find out how the effectiveness of the ideal performance of the room preparation service at Fave Hotel Banjarmasin. The research method used is descriptive and qualitative methods. The descriptive method is to describe a situation and condition related to the effectiveness of Room Attendant service performance which can improve room cleanliness in hotels. And the qualitative method, namely focusing on in-depth observations, developing theories and describing reality. The conclusion of this study is that the effectiveness of the service performance provided by Room Attendants is less than optimal and less effective which results in guests giving complaints and complaints about the performance of Room Attendants at Fave Hotel Banjarmasin. Suggestions from the results of this study are that it is better to always provide regular training to employees and always establish Standard Operating Procedures (SOP) so that employees are more effective and optimal at work so as to provide maximum performance results.

Published

2021-10-05

How to Cite

Teddy Rosadi, & Ahmad Hafizh Fadhillah. (2021). EFEKTIVITAS KINERJA PELAYANAN ROOM ATTENDANT DALAM MEMBERSIHKAN KAMAR PADA FAVE HOTEL BANJARMASIN. Jurnal Sosial Pariwisata, 3(2), 1-14. https://doi.org/10.1234/jsp.v3i2.80