KUALITAS PELAYANAN RECEPTIONIST DALAM MENINGKATKAN KEPUASAN TAMU PADA SWISS-BELL HOTEL BORNEO BANJARMASIN
Keywords:Service Quality, Guest Satisfaction, Swiss-belhotel
Service quality is closely related to service satisfaction. The progress of a company is wrongly influenced by the ability of the organizers to serve their customers. The standards given by the company's head of consumers must pay attention to quality which must exceed the effectiveness expected by customers in order to maintain company services. This study aims to determine the effect of quality on customers at Swiss-belhotel Banjarmasin. The method used is quantitative. The influence of service quality has a strong relationship to customer satisfaction. This can be shown through the results of the correlation coefficient test. The results of the determination coefficient test obtained from the influence are significant so that it shows that guest satisfaction can be influenced by service quality; Although satisfaction can also be influenced by other factors not examined in this study.
How to Cite
Copyright (c) 2020 Author
This work is licensed under a Creative Commons Attribution 4.0 International License.